Get in touch
A person reads every message
Email support@sweetassim.co.nz for anything - order issues, setup help, refund requests, or just feedback. Include your order number and device model if it's about a specific eSIM; we usually reply within a few hours, and almost always the same day.
Before you email
Two things solve most questions faster than waiting on a reply: the setup guide for installing and activating your eSIM, and troubleshooting for the common "no data after landing" and "QR won't scan" fixes.
Refunds
For a refund request specifically, see the refund policy first - it covers what qualifies and how quickly approved refunds land back on your original payment method.
Who you're talking to
SweetAsSIM (NZBN 9429048418478) is a small team operating out of New Zealand - see About for the full story.