Terms of Service

1. Who you're contracting with

SweetAsSIM ("we", "us") is a New Zealand business. By buying or using a SweetAsSIM eSIM plan, you're entering into a contract with SweetAsSIM on these terms. You must be 18 or older to buy or use a SweetAsSIM plan - if it's intended for someone younger, a parent or another adult needs to buy it on their behalf. If you're buying on behalf of someone else, you're responsible for making sure they agree too. SweetAsSIM is sold to customers in New Zealand.

2. What SweetAsSIM is

SweetAsSIM sells data-only eSIM plans covering 202 countries and regional bundles (see the destinations list on the homepage for current coverage). These are data connections only: a SweetAsSIM eSIM can't make or receive phone calls and can't send or receive SMS/MMS text messages, and there's no dedicated phone number attached to it. Calls and texts keep working as normal on your regular SIM or eSIM line - see Section 4 below for keeping that line's own roaming charges in check while you're away.

3. Device compatibility

You're responsible for confirming your device supports eSIM and is carrier-unlocked before buying. If your device turns out to be locked or not eSIM-compatible, you may be eligible for a refund - see our Refund Policy for the details.

4. Device configuration and roaming on your other line

You're responsible for setting your device up correctly before you travel - in particular, making sure your SweetAsSIM eSIM (not your regular SIM or another eSIM) is set as the active Mobile Data line, and that Data Roaming is turned off on your existing SIM. If you won't need calls or texts on your regular line while you're away, we recommend turning its roaming off completely instead of just data roaming, from your device's SIM or network settings - see our setup guide for exactly where that setting lives. SweetAsSIM isn't responsible for any roaming charges billed by your home provider, including casual-usage or daily roaming charges - whether they come from your device using the wrong line for data, or from your home provider's own charges for a device simply being detected overseas.

5. Orders, payment, and GST

Every SweetAsSIM plan is a one-off purchase, not a subscription - there's no recurring billing and no account to cancel. Prices are shown in NZD and charged at checkout through our payment processor, Stripe. Orders are confirmed by email with your QR code once payment succeeds. SweetAsSIM is not currently registered for GST in New Zealand, so GST is not charged on any purchase. This will change once we're required to register (once we cross the relevant turnover threshold), at which point GST will be charged as required by law.

6. Validity and activation

Each plan's data allowance and validity window (for example, 1 GB for 7 days, or 20 GB for 60 days) is shown at the time of purchase. The validity clock never starts at checkout - depending on the plan, it starts either the first moment your device connects to a network at your destination, or the moment you install the eSIM profile, and each plan's page shows which applies before you buy. Plans can be purchased up to 180 days in advance of travel. Unused data does not carry over once a plan's validity window ends. If a plan hasn't activated within 180 days of purchase, the eSIM profile expires and is no longer eligible for a refund. A top-up adds data to an eSIM you already have installed and is applied automatically within minutes of paying - unlike a new plan, it has no pre-activation window, so it's non-refundable once purchased (see our Refund Policy for the very limited exceptions that still apply).

7. Fair use

Hotspot/tethering is included on eligible plans and counts against your plan's data allowance like any other use. We reserve the right to apply reasonable fair-use limits to prevent abuse, and to suspend a plan used in a way that's clearly outside normal personal travel use.

8. Network availability

We don't own or operate the mobile networks your eSIM connects to overseas - SweetAsSIM rides on partner carriers' infrastructure in each destination, the same way any roaming connection does. Which specific partner network your device joins, whether 4G or 5G is available, and how fast or reliable that connection feels at any given moment can all vary by location, and none of it is something we control: it comes down to the partner network's own coverage and capacity, local congestion, terrain, weather, and your particular device.

9. Acceptable use

Don't use SweetAsSIM for anything illegal, to interfere with the networks we partner with, or to circumvent the fair-use limits above. SweetAsSIM eSIMs are sold for the personal use of whoever bought them (or bought them on behalf of, per Section 1) and can't be resold, on-sold, or redistributed to someone else.

10. Fraud, misuse, and cancellation

We, and the wholesale eSIM provider we source plans from, each reserve the right to cancel or suspend an order at any time - including after an eSIM has already been issued - if we reasonably suspect fraud, payment abuse, or misuse of the service (see Section 9), including reselling, on-selling, or otherwise redistributing the connection to someone else. Where that happens and you've been charged, we'll refund the payment method used at checkout.

11. Your consumer rights

Nothing in these terms limits any guarantee or right you have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986 - those apply regardless of what these terms say. SweetAsSIM will always represent SweetAsSIM's coverage, speeds, and pricing accurately, as required under the Fair Trading Act.

12. Liability

Beyond the consumer rights in section 11 above, and to the extent New Zealand law allows us to limit it, SweetAsSIM isn't liable for indirect or consequential losses arising from service interruptions, network outages at our partners, your device's eSIM compatibility, or roaming charges billed by another provider as covered in Section 4.

13. Refunds

Refunds are governed by our Refund Policy. Where a refund is approved, it's returned only to the original payment method used at checkout - we're not able to send a refund to a different card, account, or payment method - and less the card processing fee we were charged on the original payment, which we incur regardless of whether the eSIM was used.

14. Governing law

These terms are governed by the laws of New Zealand, and any dispute not resolved directly with us is subject to the exclusive jurisdiction of the courts of New Zealand.

15. Changes

We may update these terms; the "last updated" date above will reflect the latest version. Continued use after a change means you accept the update.

16. Contact

Questions about these terms: support@sweetassim.co.nz.